Jillian’s is FUN! Community Blog

Everything Matters

I think I am about to cry with pride.

      I just checked the mail and there was a letter from the Cleveland Clinic for Timothy Maguire, General Manager Jillians. I thought it was a check for an event but it was not. The letter started of with the words “To inform you of an incident” my heart went “oh my god”. So I will give you what the letter read.

Dear Mr. Maguire:

I wanted to inform you of an incident that my family encountered while at your establishment on 11/03/08.

My wife, son and I went to Jillian’s to eat dinner that night at about 5:45pm. When we entered the restaurant and sat down we were approached by a gentleman who asked if he could sit down at our table. We originally thought he was our server until about 10 seconds later when our actual server (Tamieka)came to the table to kindly greet us. We asked the man (who at that time we realized wasn’t mentally stable) to leave and he did without conflict. After assesing the situation our server asked the manager on duty (Ryan) to escort the gentleman from the restaurant. Following this the manager immediately came over to us to and apologized and returned a minute later with more than enough game tokens to satisfy our son.

I am writing this letter to praise you and your staff in handling the situation. Tamieka was excellent in immediately identifying the problem and Ryan was fantastic in removing this man and rectifying the situation. Our service was excellent and our food was outstanding.

What started off to be a situation keeping my wife and I, and anyone we knew, away from your restaurant only ended in a fun night that will have us coming back whenever possible. You and your staff are to be commended for your excellent establishment,service and cuisine.

Sincerely

W.Elliot Love

                                That is what it is all about caring about the guest

                                    Excellent job Ryan Keyser and Tamieka Cain.

                                             You both make me proud!

                                                  Timothy Maguire

MEMPHIS…HOLIDAY IN A CONSTRUCTION ZONE

With the current transition with our Mall to an up-scale, all suites hotel and a remodel in our near future, we decided that if you can’t beat them…. JOIN THEM!!!!

On Wednesday, November 12 we hosted an Open House called “Jilllian’s Holiday in a Construction Zone”.

Our staff was looking sharp with Santa hats, hard hats and construction aprons……

We decorated our building with Holiday Flair!

Guest enjoyed  **EAT**DRINK**PLAY** and everyone was having a great time! Thanks to our kitchen staff, compliments were pouring out about the beautiful and very tasty food! And of course the bartenders were spreading plenty of holiday cheer!

Team Memphis pulled out all the stops and created a HUGE buzz for the Holidays and has everyone very excited about our future remodel.

Oh, and did I mention… several leads were generated for Holiday Parties!

Thank you to Wade, our Fearless GM, and the rest of Team Memphis for their very hard work!